Can-Quest ESL Academy’s Student Guide
We are delighted you have chosen Can-Quest ESL Academy as your new school. Please read the following carefully and make sure you understand everything clearly. If you do not understand anything well, use a dictionary, ask someone to explain or even translate it.
- Minimum age 16
- If between 16 and 19, a parent or guardian must sign the Student Enrollment Contract
- Proof of status in Canada
- If you are applying for a Study Permit/Student Visa, our school is on the DLI list. Please let us know if you need help. (Below)
- Reading and signing student contract/application form
- Fee payment
- Assessment test
- Admission requirements may not be waived by the student or Can-Quest ESL Academy.
Study Permit/Student Visa
If you would like to apply to our school to obtain a Study Permit, please take the following steps.
- Read this page completely.
- Read the information about our courses including tuition fees. (Click on Services)
- If you are interested, fill out the short form on the Contact Us page.
- We will send you a Letter of Offer which includes your next steps.
- Finally, we will send you our Letter of Acceptance that you will take with other required documents to the Canadian embassy.
In order to obtain more information about how to apply for a Study Permit, please read the information in the following link.
Language Assessment Test
Every new applicant is required to fill out our application form and take our placement test to determine their level of English. The test includes speaking, listening, grammar, vocabulary, reading, common expressions and writing. If a return student has been away for more than 12 months, they are required to redo the test free of charge before attending classes.
Tuition Refund Policy for Students
A student may withdraw from a program by providing written notice to the institution. All institutions, at a minimum, should follow the requirements outlined below.
1) Refunds before the program of study begins:
(a) If written notice of withdrawal is received by the institution within 7 days after the contract is made, and before the commencement of the period of instruction, the institution may retain 5% of the total tuition and fees due under the contract to a maximum of $250.
(b) If written notice of withdrawal is received by the institution 30 days or more before the commencement of the period of instruction and more than 7 days after the contract was made, the institution may retain 10% of total tuition only due under the contract to a maximum of $1000.
(c) If written notice of withdrawal is received by the institution less than 30 days before the commencement of the period of instruction specified in the contract, and more than 7 days after the contract was made, the institution may retain 20% of the total tuition due under the contract to a maximum of $1300.
2) Refunds after the program of study starts:
(a) If written notice of withdrawal is received by the institution or a student is dismissed before 10% of the period of instruction specified in the contract has elapsed, the institution may retain 30% of the tuition.
(b) If written notice of withdrawal is received by the institution, or a student is dismissed after 10% and before 30% of the period of instruction specified in the contract has elapsed, the institution may retain 50% of the tuition.
(c) If a student withdraws or is dismissed after 30% of the period of instruction specified in the contract has elapsed, no refund is required.
3) Refunds owed to students must be paid within 30 days of the institution receiving written notification of withdrawal and all required supporting documentation, or within 30 days of an institution’s written notice of dismissal.
Consumables and Technical Equipment
4) Where a student withdraws or is dismissed from their program, they are entitled to 100% refund of any as-yet to be received consumables that have been pre-paid.
5) Where a student withdraws or is dismissed from their program after receiving technical equipment from the institution free of charge:
(a) The student must return the equipment unopened or as issued within 14 calendar days; and
(b) If the student fails to return the equipment as set out above, the institution may deduct the reasonable cost of the equipment from any amount to be refunded to the student.
Information for International Students:
6) If a student did not complete the Study Permit by the start date in the Letter of Acceptance, the student must notify the institution and the institution may issue an additional Letter of Acceptance for a later start date. In that case, the institution may charge an additional $200 administrative fee and retain the balance of the prepaid tuition fees pending the outcome of the Study Permit application.
7) If a student advises the institution in writing, prior to the start date, he/she was denied a Study Permit and provides a copy of the Study Permit denial letter issued by Citizenship and Immigration Canada, the institution may retain the lesser of 10% of the total fees due under the contract or $400. Should a student fail to advise the institution, or choose to withdraw for other reasons, the refund policy set out in Part 1 above will apply.
Refunds owed to students must be paid within 30 days of the institutions receiving a copy of the Study Permit denial letter.
This is a summary of Bylaw 37.5. For more information on refunds, please refer to the PCTIA Bylaws or contact the PCTIA Student Support Coordinator at firstname.lastname@example.org.
Students are encouraged to attend punctually and regularly.
Two consecutive missed sessions without notification results in a phone call to the student. If two more sessions are missed, the student will receive a written warning. If a student is unable to catch up with the class, they will be dismissed, and if they have acceptable reasons such as health issues or family crises, the student will be recommended to register for the next term.
Taking extended time off in the middle of term for travels, national and religious celebrations, taking care of children, extended trips, and any other personal excuses (with or without consent of directors or instructors) is the student’s choice and will count as absenteeism and can affect the students status seriously. As a result, refund policy will apply and the student will need to repeat the course and pay the tuition fee for the new term.
If a student decides to withdraw from a program, he/she must provide a dated written notice of withdrawal to the office. Refunds are calculated according to Can-Quest ESL Academy’ Refund Policy, and the date on which the written notice of withdrawal is received will be used to determine any refund owing.
An international student whose application for a study permit has been denied is entitled to a refund under PCTIA Bylaw 38.3, only if a copy of the denial letter is provided to the school prior to the program start date.
Code of Conduct
- You must comply with all applicable Can-Quest policies, including the Attendance Policy
- You must treat all students and staff with respect and must not engage in physically aggressive, threatening, harassing, discriminatory or otherwise offensive behavior
- You must not steal, misuse, destroy or deface Can-Quest property
- You must not consume, possess or distribute alcohol or controlled or restricted substances.
- You must not contravene any provision of the Canadian Criminal Code or any other federal, provincial, or municipal statute or regulation.
Students who violate the Code of Conduct will be subject to the procedures and discipline outlined below, which may include immediate dismissal from the institution.
- If a refund is due to the student, Can-Quest will ensure that a refund is forwarded to the student within 30 days of the dismissal.
- If the student owes tuition or other fees to the institution, Can-Quest may undertake the collection of the amount owing.
Dispute / Problem Resolution & Grade Appeal
Dispute resolution policy/ handling complaints:
The main objective of dispute resolution is to deal with all requests, criticisms and complaints in a balanced and timely fashion. We also ensure that Languages Canada’s Dispute Resolution Policy is understood by students and agents as a final means to solve irreconcilable disputes
Our goal is to resolve a dispute between two parties by taking as few as the following six steps. Here “both parties” include students, academic and nonacademic staff, etc.
- Both parties resolve the issue directly with each other.
- If unsuccessful and both parties are students, they should resolve the issue with their teacher.
- If the teacher is unable to resolve the issue, or if one party is the teacher or a staff member, they must report to the director of administration or director of education.
- If the issue is with one of the directors, a third-party must be invited to intervene.
Procedure for Grade Appeal:
- If a student is dissatisfied with a grade received and can provide evidence that a higher grade is warranted, he/she should discuss with his/her instructor. The instructor will reconsider the grade and, if warranted, assign a different grade.
- If the student is not satisfied with the outcome of his/her appeal to the instructor, he/she should submit a written appeal to the Senior Educational Administrator.
- If the student achieves a higher grade on re-assessment, the higher grade will be assigned to the student. If the student achieves a lower grade on re-assessment, the original grade will be retained.
A student will receive a Certificate of Completion provided that they obtain 70% of the total score. If they obtain between 50% and 70%, they must repeat the exam within a week. If they score below 50%, they must repeat the course.