Can-Quest ESL Academy’s Student Guide
We are delighted you have chosen Can-Quest ESL Academy as your new school. Please read the following carefully and make sure you understand everything clearly. If you do not understand anything well, use a dictionary, ask someone to explain, or even translate it.
Please note that students who enroll in a language program which is six months or less in duration, or for which tuition is less than $4,000 may not make a claim against the Student Tuition Protection Fund, which is managed by the Private Training Institution Branch (PTIB) of the ministry of Advanced Education, Skills and Training. Further, this language program may not have been reviewed nor approved by the PTIB.
- Minimum age 16
- If between 16 and 19, a parent or guardian must sign the Student Enrollment Contract
- Proof of status in Canada
- If you are applying for a Study Permit/Student Visa, our school is on the DLI list. Please let us know if you need help. (Below)
- Reading and signing student contract/application form
- Fee payment
- Assessment test
- Admission requirements may not be waived by the student or Can-Quest ESL Academy.
In order to apply on line, you can fill out the following link. You are also welcome to visit us at #2-117 East 15th Street, North Vancouver, BC
Study Permit/Student Visa
If you would like to apply to our school to obtain a Study Permit, please take the following steps.
- Read this page completely.
- Read the information about our courses including tuition fees.
- If you are interested, fill out the short form on the Contact Us page.
- We will send you a Letter of Offer which includes your next steps.
- Finally, we will send you our Letter of Acceptance that you will take with other required documents to the Canadian embassy.
In order to obtain more information about how to apply for a Study Permit, please read the information in the following link.
Language Assessment Test
Every new applicant is required to fill out our application form and take our placement test to determine their level of English. The test includes speaking, listening, grammar, vocabulary, reading, common expressions and writing. If a return student has been away for more than 12 months, they are required to redo the test free of charge before attending classes.
Tuition Refund Policy for Students
- If the institution receives tuition from the student, or a person on behalf of the student, the institution will refund the student, or the person who paid on behalf of the student, the tuition that was paid in relation to the program in which the student is enrolled if:
- the institution receives a notice of withdrawal from the student no later than seven days after the effective contract date and before the contract start date;
- the student, or the student’s parent or legal guardian, signs the student enrollment contract seven days or less before the contract start date and the institution receives a notice of withdrawal from the student between the date the student, or the student’s parent or legal guardian, signed the student enrollment contract and the contract start date; or
- the student does not attend a work experience component and the institution does not provide all of the hours of instruction of the work experience component within 30 days of the contract end date.
- The institution will refund the tuition for the program and all related fees paid by the student or a person on behalf of the student enrolled in the program if the student is enrolled in the program without having met the admission requirements and did not misrepresent his or her knowledge or skills when applying for admission.
- If a student does not attend any of the first 30% of the hours of instruction to be provided during the contract term, the institution may retain up to 50% of the tuition paid under the student enrollment contract unless the program is provided solely through distance education.
- Unless the program is provided solely through distance education, if the institution receives a notice of withdrawal from a student:
- more than seven days after the effective contract date and
- at least 30 days before the contract start date, the institution may retain up to 10% of the tuition due under the student enrolment contract, to a maximum of $1,000.
- less than 30 days before the contract start date, the institution may retain up to 20% of the tuition due under the student enrolment contract, to a maximum of $1,300.
- after the contract start date
- but before 11% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract.
- and after 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract.
- more than seven days after the effective contract date and
- Unless the program is provided solely through distance education, if the institution provides a notice of dismissal to a student and the date the institution delivers the notice to the student is:
- before 11% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract.
- after 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrollment contract.
- If the institution provides the program solely through distance education and the institution receives a student’s notice of withdrawal or the institution delivers a notice of dismissal to the student and:
- the student has completed and received an evaluation of his or her performance for up to 30% of the hours of instruction to be provided during the contract term, the institution may retain up to 30% of the tuition due under the student enrolment contract, or
- the student has completed and received an evaluation of his or her performance for more than 30% but less than 50% of the program, the institution may retain up to 50% of the tuition due under the student enrollment contract.
- The institution will refund fees charged for course materials paid for but not received if the student provides a notice of withdrawal to the institution or the institution provides a notice of dismissal to the student.
- Refunds required under this policy will be paid to the student, or a person who paid the tuition or fees on behalf of the student, within 30 days:
- of the date the institution receives a student’s notice of withdrawal,
- of the date the institution provides a notice of dismissal to the student,
- of the date that the registrar provides notice to the institution that the institution is not complying with section 1(c) or 2 of this policy, or
- after the first 30% of the hours of instruction if section 3 of this policy applies.
- If an international student delivers a copy of a refusal of a study permit to the institution, sections 1(a), 1(b), 4, 7,and 8 of this policy apply as if the copy of the refusal were a notice of withdrawal, unless:
- the international student requests an additional letter of acceptance for the same program that was the subject of the refusal of a study permit, or
the program is provided solely through distance education.
A student may withdraw from a program by providing written notice to the institution. All institutions, at a minimum, should follow the requirements outlined below.
If a student decides to withdraw from a program, he/she must provide a dated written notice of withdrawal to the office. Refunds are calculated according to Can-Quest ESL Academy’ Refund Policy, and the date on which the written notice of withdrawal is received will be used to determine any refund owing.
An international student whose application for a study permit has been denied is entitled to a refund, only if a copy of the denial letter is provided to the school prior to the program start date.
Respectful and Fair Treatment of Students
Can Quest ESL Academy is committed to ensuring that its learning environment promotes the respectful and fair treatment of all students.
While on Can Quest ESL Academy premises or in the course of activities or events hosted by Can Quest ESL Academy, the following activities are prohibited.
- Verbal, physical and sexual harassment
- Racial slurs
- Use of illegal drugs
- Drinking alcoholic drinks unless it is an option in a group activity such as a party
- Attending intoxicated
If under any circumstances, a prohibited activity occurs, the following outlines the process for addressing the activity:
- In the event of any of the above violations, the student will be dismissed.
- You must comply with all applicable Can-Quest policies, including the Attendance Policy
- You must treat all students and staff with respect and must not engage in physically aggressive, threatening, harassing, discriminatory or otherwise offensive behavior
- You must not steal, misuse, destroy or deface Can-Quest property
- You must not consume, possess or distribute alcohol or controlled or restricted substances.
- You must not contravene any provision of the Canadian Criminal Code or any other federal, provincial, or municipal statute or regulation.
Students who violate the Code of Conduct will be subject to the procedures and discipline outlined below, which may include immediate dismissal from the institution.
- If a refund is due to the student, Can-Quest will ensure that a refund is forwarded to the student within 30 days of the dismissal.
- If the student owes tuition or other fees to the institution, Can-Quest may undertake the collection of the amount owing.
Dispute / Problem Resolution & Grade Appeal
Dispute resolution policy/ handling complaints:
- This policy governs complaints from students respecting Can quest ESL Academy and any aspect of its operations. Student will not be subject to any form of retaliation as a result of filing a complaint.
- All student complaints must be made in writing.
- The student must provide the written complaint to the Director who is responsible for making determinations in respect of complaints. If the Director of education is absent or is named in a complaint, the student must provide the complaint to the Director of Administration.
- The process by which the student complaint will be handled is as follows:
- The student should submit a written complaint with information such as date and location, the individual(s) involved, details of the incident with solid proof.
- Written reasons for the determination will be provided to the student within 45 days after the date on which the complaint was made.
- The student making the complaint may be represented by an agent or a lawyer.
- If the student is or was enrolled in an approved program, is dissatisfied with the determination, and has been misled by the institution regarding any significant aspect of that program, he or she may file a complaint with the Private Training Institutions Branch (privatetraininginstitutions.gov.bc.ca).
Procedure for Grade Appeal:
- If a student is dissatisfied with a grade received and can provide evidence that a higher grade is warranted, he/she should discuss with his/her instructor. The instructor will reconsider the grade and, if warranted, assign a different grade.
- If the student is not satisfied with the outcome of his/her appeal to the instructor, he/she should submit a written appeal to the Senior Educational Administrator.
- If the student achieves a higher grade on re-assessment, the higher grade will be assigned to the student. If the student achieves a lower grade on re-assessment, the original grade will be retained.
- Can Quest ESL Academy may dismiss a student from a program on any of the following grounds when undeniable evidence is available
- Verbal harassment inside the school, after one verbal and one written warning
- Physical and sexual harassment inside the school without a warning
- Causing intentional damage to the school property
- Cheating on tests, after one verbal and one written warning
- Any intentional disturbance that jeopardizes the health and lives of students and staff
- The process by which a student may be dismissed from a program is as follows:
- The student will be informed verbally and then in writing.
- The student will be given 30 days to defend themselves, during which they will not be allowed to attend classes.
- The minimum attendance requirements for students are as follows:
- 70% of the course
- The consequences for students who do not meet the minimum attendance requirements listed above are as follows:
- After missing 2 classes, the student is contacted by phone or email to see if they are feeling well and ask for a reason why they missed classes.
- For two unexcused missed classes, there will be a verbal warning, and for the second two unexcused missed classes, there will be a written warning. If ignored, the student will not be allowed to continue the course unless they and the school find a reasonable way such as using a tutor to catch up.
- The process by which students must report an absence is as follows:
- The student is required to inform the school in person, by phone, by email, or through another person.
A student will receive a Certificate of Completion provided that they obtain 70% of the total score. If they obtain between 50% and 70%, they must repeat the exam within a week. If they score below 50%, they must repeat the course.